We value your trust and strive to ensure a smooth and transparent shopping experience for all our customers. Please read our policy carefully before placing your order.

1. Order Cancellation

• Orders can be cancelled only before they are shipped or dispatched.

• Once the order has been shipped, cancellation requests will not be accepted.

2. Returns

• We only accept returns in the case of a damaged or defective product.

• To be eligible for a return, customers must provide video proof clearly showing the unboxing/opening of the shipment at the time of delivery.

• Once approved, the product must be returned to the address provided by our customer support team.

• Returns without video proof or prior approval will not be accepted.

3. Refunds

• If an order is cancelled before shipment, a 16% deduction from the total amount paid will apply to cover payment gateway and handling charges.

• Even if the order is cancelled immediately after placing it, this 16% charge will still apply.

• Refunds for approved cancellations will be processed within 7–10 working days to the original payment method.